Service Description. The Service is designed to be an AI-powered platform for vacation and travel planning, recommendations, and booking. The Service may enable users to create and share travel itineraries and plans as well as browse and book flights, lodgings, vacation packages, and other travel-related products and services
Your Registration Obligations. You may be required to register with the company or provide information about yourself (e.g., name and email address) in order to access and use certain features of the Service. If you choose to register for the Service, you agree to provide and maintain true, accurate, current, and complete information about yourself as prompted by the Service's registration form. Registration data and certain other information about you are governed by our Privacy Policy. If you are under 18 years of age, you are not authorized to use the Service, with or without registering.
Member Account, Password, and Security. You are responsible for maintaining the confidentiality of your password and account details, if any, and are fully responsible for any and all activities that occur under your password or account. You agree to (a) immediately notify the company of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session when accessing the Service. The company will not be liable for any loss or damage arising from your failure to comply with this paragraph.
Bookings. We do not sell any products or services directly, and all reservations for flights, lodgings, vacation packages, and other travel-related products and services are made with a third-party service (each a "Third-Party Partner"). In order to make a booking, the company will either (1) redirect from our Service to the Third-Party Partner to make the travel booking or (2) collect the corresponding information from you and provide it to the Third-Party Partner to facilitate the booking. Please bear in mind that any bookings are being made with the Third-Party Partner and not with us. Accordingly, the company is not responsible for bookings made with any Third-Party Partner and has no liability to you in respect of such bookings. The terms and conditions of the Third-Party Partner will set out your rights and explain their liability to you.
Cancellations or Changes. If you need to cancel or change any bookings, please contact the Third-Party Partner directly if the reservation was made through their platform. If the booking was made within our Service, we will use commercially reasonable efforts to assist you. Please note that all cancellations and changes are subject to the terms, limitations, and conditions imposed by the corresponding Third-Party Partner. For example:
If you book a stay at a property and you do not cancel or change your booking before the relevant cancellation policy period, you may be subject to the cancellation or change charges as shown in the relevant Rules and Restrictions;
Some properties do not permit cancellations of, or changes to, bookings after they are made; and
Where a cancellation affects more than one person on a booking (for example, two airline tickets booked on a single itinerary, etc.), any applicable cancellation charge will be applied in respect of each person on the cancelled booking,
You do not have an automatic right to cancel or change a booking unless allowed by the Third Party Partner under their applicable terms and conditions. Third Party Partners may charge you fees for cancelling (in full or part) or changing a booking. Such fees will be set out in their applicable terms and conditions. You agree to pay any charges that you incur. Please be aware that for changes, the price of your new arrangements will be based on the applicable price at the time you ask us to make the change. This price may not be the same as when you originally booked the corresponding services.Pricing. The price of products and services made available through the Service are provided by Third Party Partners and are subject to change. While we use commercial efforts to ensure that the pricing information is up to date, we do not make any guarantees as to the specific fees or amounts, and we reserve the right to update the information that is made available. In addition, prices made available through the Service may or may not be the total amount payable by you after taxes and other fees are included.
Payment Processing. In the event we process your payment information to make a booking on your behalf. We will do so using a third party payment processor and will not have direct access to your payment information. These payment processing services the applicable payment processor’s terms and conditions, privacy policy, and all other relevant agreements (collectively, the “Payment Processor Agreements”). By agreeing to these Terms of Service, users that use the payment functions of the Service also agree to be bound by the applicable Payment Processor Agreement for the payment function the user is using, as the same may be modified by the applicable payment processor from time to time. We assume no liability or responsibility for any payments you make through the Service. You represent and warrant to us that such information is true and that you are authorized to use the payment instrument. You will promptly update your account information with us or the corresponding payment processor, as applicable, of any changes (for example, a change in your billing address or credit card expiration date) that may occur.
Modifications to Service. We reserve the right to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice. You agree that we will not be liable to you or to any third party for any modification, suspension or discontinuance of the Service.
General Practices Regarding Use and Storage. You acknowledge that we may establish general practices and limits concerning use of the Service, including the maximum period of time that data or other content will be retained by the Service and the maximum storage space that will be allotted on glide’s or its third-party service providers’ servers on your behalf. You agree that glide has no responsibility or liability for the deletion or failure to store any data or other content maintained or uploaded by the Service. You acknowledge that glide reserves the right to terminate accounts that are inactive for an extended period of time. You further acknowledge that we reserve the right to change these general practices and limits at any time, in its sole discretion, with or without notice.
Service Description. The Service is designed to be an AI-powered platform for vacation and travel planning, recommendations, and booking. The Service may enable users to create and share travel itineraries and plans as well as browse and book flights, lodgings, vacation packages, and other travel-related products and services
Your Registration Obligations. You may be required to register with the company or provide information about yourself (e.g., name and email address) in order to access and use certain features of the Service. If you choose to register for the Service, you agree to provide and maintain true, accurate, current, and complete information about yourself as prompted by the Service's registration form. Registration data and certain other information about you are governed by our Privacy Policy. If you are under 18 years of age, you are not authorized to use the Service, with or without registering.
Member Account, Password, and Security. You are responsible for maintaining the confidentiality of your password and account details, if any, and are fully responsible for any and all activities that occur under your password or account. You agree to (a) immediately notify the company of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session when accessing the Service. The company will not be liable for any loss or damage arising from your failure to comply with this paragraph.
Bookings. We do not sell any products or services directly, and all reservations for flights, lodgings, vacation packages, and other travel-related products and services are made with a third-party service (each a "Third-Party Partner"). In order to make a booking, the company will either (1) redirect from our Service to the Third-Party Partner to make the travel booking or (2) collect the corresponding information from you and provide it to the Third-Party Partner to facilitate the booking. Please bear in mind that any bookings are being made with the Third-Party Partner and not with us. Accordingly, the company is not responsible for bookings made with any Third-Party Partner and has no liability to you in respect of such bookings. The terms and conditions of the Third-Party Partner will set out your rights and explain their liability to you.
Cancellations or Changes. If you need to cancel or change any bookings, please contact the Third-Party Partner directly if the reservation was made through their platform. If the booking was made within our Service, we will use commercially reasonable efforts to assist you. Please note that all cancellations and changes are subject to the terms, limitations, and conditions imposed by the corresponding Third-Party Partner. For example:
If you book a stay at a property and you do not cancel or change your booking before the relevant cancellation policy period, you may be subject to the cancellation or change charges as shown in the relevant Rules and Restrictions;
Some properties do not permit cancellations of, or changes to, bookings after they are made; and
Where a cancellation affects more than one person on a booking (for example, two airline tickets booked on a single itinerary, etc.), any applicable cancellation charge will be applied in respect of each person on the cancelled booking,
You do not have an automatic right to cancel or change a booking unless allowed by the Third Party Partner under their applicable terms and conditions. Third Party Partners may charge you fees for cancelling (in full or part) or changing a booking. Such fees will be set out in their applicable terms and conditions. You agree to pay any charges that you incur. Please be aware that for changes, the price of your new arrangements will be based on the applicable price at the time you ask us to make the change. This price may not be the same as when you originally booked the corresponding services.Pricing. The price of products and services made available through the Service are provided by Third Party Partners and are subject to change. While we use commercial efforts to ensure that the pricing information is up to date, we do not make any guarantees as to the specific fees or amounts, and we reserve the right to update the information that is made available. In addition, prices made available through the Service may or may not be the total amount payable by you after taxes and other fees are included.
Payment Processing. In the event we process your payment information to make a booking on your behalf. We will do so using a third party payment processor and will not have direct access to your payment information. These payment processing services the applicable payment processor’s terms and conditions, privacy policy, and all other relevant agreements (collectively, the “Payment Processor Agreements”). By agreeing to these Terms of Service, users that use the payment functions of the Service also agree to be bound by the applicable Payment Processor Agreement for the payment function the user is using, as the same may be modified by the applicable payment processor from time to time. We assume no liability or responsibility for any payments you make through the Service. You represent and warrant to us that such information is true and that you are authorized to use the payment instrument. You will promptly update your account information with us or the corresponding payment processor, as applicable, of any changes (for example, a change in your billing address or credit card expiration date) that may occur.
Modifications to Service. We reserve the right to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice. You agree that we will not be liable to you or to any third party for any modification, suspension or discontinuance of the Service.
General Practices Regarding Use and Storage. You acknowledge that we may establish general practices and limits concerning use of the Service, including the maximum period of time that data or other content will be retained by the Service and the maximum storage space that will be allotted on glide’s or its third-party service providers’ servers on your behalf. You agree that glide has no responsibility or liability for the deletion or failure to store any data or other content maintained or uploaded by the Service. You acknowledge that glide reserves the right to terminate accounts that are inactive for an extended period of time. You further acknowledge that we reserve the right to change these general practices and limits at any time, in its sole discretion, with or without notice.
User Conduct. You are solely responsible for all code, video, images, information, data, text, software, music, sound, photographs, graphics, messages, and other materials (“content”) that you make available to us, including by uploading, emailing or otherwise making available to other users of the Service (collectively, “User Content”). The following are examples of the kinds of content and/or uses that are illegal or prohibited by us. glide reserves the right to investigate and take appropriate legal action against anyone who, in glide’s sole discretion, violates this provision, including removing the offending content from the Service, suspending or terminating the account of such violators, and reporting the violator to law enforcement authorities. You agree to not use the Service to:
email or otherwise upload any content that (i) infringes any intellectual property or other proprietary rights of any party; (ii) you do not have a right to upload under any law or under contractual or fiduciary relationships; (iii) contains software viruses or any other computer code, files or programs designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment; (iv) poses or creates a privacy or security risk to any person; (v) constitutes unsolicited or unauthorized advertising, promotional materials, commercial activities and/or sales, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” “contests,” “sweepstakes,” or any other form of solicitation; (vi) is unlawful, harmful, threatening, abusive, harassing, tortious, excessively violent, defamatory, vulgar, obscene, pornographic, libelous, invasive of another’s privacy, hateful, discriminatory, or otherwise objectionable; or (vii) in the sole judgment of glide, is objectionable or which restricts or inhibits any other person from using or enjoying the Service, or which may expose glide or its users to any harm or liability of any type;
interfere with or disrupt the Service or servers or networks connected to the Service, or disobey any requirements, procedures, policies, or regulations of networks connected to the Service;
violate any applicable local, state, national, or international law, or any regulations having the force of law;
impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity;
solicit personal information from anyone under the age of 18;
harvest or collect email addresses or other contact information of other users from the Service by electronic or other means for the purposes of sending unsolicited emails or other unsolicited communications;
advertise or offer to sell or buy any goods or services for any business purpose that is not specifically authorized;
further or promote any criminal activity or enterprise or provide instructional information about illegal activities;
obtain or attempt to access or otherwise obtain any content or information through any means not intentionally made available or provided for through the Service;
circumvent, remove, alter, deactivate, degrade, or thwart any of the content protections in or geographic restrictions on any content (including Service Content (as defined below)) available on or through the Service, including through the use of virtual private networks;
engage in or use any data mining, robots, scraping, or similar data gathering or extraction methods; or
develop products or services that compete with us.
If you are blocked by glide from accessing the Service (including by blocking your IP address), you agree not to implement any measures to circumvent such blocking (e.g., by masking your IP address or using a proxy IP address or virtual private network).
User Conduct. You are solely responsible for all code, video, images, information, data, text, software, music, sound, photographs, graphics, messages, and other materials (“content”) that you make available to us, including by uploading, emailing or otherwise making available to other users of the Service (collectively, “User Content”). The following are examples of the kinds of content and/or uses that are illegal or prohibited by us. glide reserves the right to investigate and take appropriate legal action against anyone who, in glide’s sole discretion, violates this provision, including removing the offending content from the Service, suspending or terminating the account of such violators, and reporting the violator to law enforcement authorities. You agree to not use the Service to:
email or otherwise upload any content that (i) infringes any intellectual property or other proprietary rights of any party; (ii) you do not have a right to upload under any law or under contractual or fiduciary relationships; (iii) contains software viruses or any other computer code, files or programs designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment; (iv) poses or creates a privacy or security risk to any person; (v) constitutes unsolicited or unauthorized advertising, promotional materials, commercial activities and/or sales, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” “contests,” “sweepstakes,” or any other form of solicitation; (vi) is unlawful, harmful, threatening, abusive, harassing, tortious, excessively violent, defamatory, vulgar, obscene, pornographic, libelous, invasive of another’s privacy, hateful, discriminatory, or otherwise objectionable; or (vii) in the sole judgment of glide, is objectionable or which restricts or inhibits any other person from using or enjoying the Service, or which may expose glide or its users to any harm or liability of any type;
interfere with or disrupt the Service or servers or networks connected to the Service, or disobey any requirements, procedures, policies, or regulations of networks connected to the Service;
violate any applicable local, state, national, or international law, or any regulations having the force of law;
impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity;
solicit personal information from anyone under the age of 18;
harvest or collect email addresses or other contact information of other users from the Service by electronic or other means for the purposes of sending unsolicited emails or other unsolicited communications;
advertise or offer to sell or buy any goods or services for any business purpose that is not specifically authorized;
further or promote any criminal activity or enterprise or provide instructional information about illegal activities;
obtain or attempt to access or otherwise obtain any content or information through any means not intentionally made available or provided for through the Service;
circumvent, remove, alter, deactivate, degrade, or thwart any of the content protections in or geographic restrictions on any content (including Service Content (as defined below)) available on or through the Service, including through the use of virtual private networks;
engage in or use any data mining, robots, scraping, or similar data gathering or extraction methods; or
develop products or services that compete with us.
If you are blocked by glide from accessing the Service (including by blocking your IP address), you agree not to implement any measures to circumvent such blocking (e.g., by masking your IP address or using a proxy IP address or virtual private network).
Service Content. You acknowledge and agree that the Service may contain content or features (“Service Content”) that are protected by copyright, patent, trademark, trade secret, or other proprietary rights and laws. Except as expressly authorized by glide, you agree not to modify, copy, frame, scrape, rent, lease, loan, sell, distribute, or create derivative works based on the Service or the Service Content, in whole or in part, except that the foregoing does not apply to your own User Content (as defined below) that you upload to or make available through the Service in accordance with these Terms of Service. Any use of the Service or the Service Content other than as specifically authorized herein is strictly prohibited.
Trademarks. The company name and logos are trademarks and service marks of glide (collectively the “glide” Trademarks”). Other company, product, and service names and logos used and displayed via the Service may be trademarks or service marks of their respective owners who may or may not endorse or be affiliated with or connected to glide. Nothing in these Terms of Service or the Service should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of glide Trademarks displayed on the Service, without our prior written permission in each instance. All goodwill generated from the use of glide Trademarks will insure to our exclusive benefit.
Third-Party Material. Under no circumstances will we be liable in any way for any content or materials of any third parties (including users), including for any errors or omissions in any content, or for any loss or damage of any kind incurred as a result of the use of any such content. You acknowledge that we do not pre-screen content, but that company and its designees will have the right (but not the obligation) in their sole discretion to refuse or remove any content that is available via the Service. Without limiting the foregoing, the company and its designees will have the right to remove any content that violates these Terms of Service or is deemed by us, in our sole discretion, to be otherwise objectionable. You agree that you must evaluate, and bear all risks associated with, the use of any content, including any reliance on the accuracy, completeness, or usefulness of such content.
User Content. You represent and warrant that you own all right, title and interest in and to your User Content, including all copyrights and rights of publicity contained therein. You hereby grant glide, its affiliates, and its and their customers, agents, representatives, successors and assigns a non-exclusive, worldwide, royalty-free, fully paid-up, transferable, sublicensable (directly and indirectly through multiple tiers), perpetual, and irrevocable license to copy, display, upload, perform, distribute, store, modify, and and otherwise use User Content in connection with the operation of the Service and the promotion, advertising or marketing of the foregoing in any form, medium or technology now known or later developed, including in the operation, application and enhancement of glide’s Artificial Intelligence (as defined below). You assume all risk associated with your User Content and the transmission of your User Content, and you have sole responsibility for the accuracy, quality, legality and appropriateness of your User Content. As used herein, glide’s “Artificial Intelligence” means glide’s owned algorithms, machine learning models, retrieval-augmented generation (“RAG”) techniques, embedding techniques to create vector databases, methods to fine-tune and distill large language models for glide’s purposes, prompt engineering, creation, application of vector databases and/or other artificial intelligence or AI or similar technologies and expressly excludes other LLM’s such as ChatGPT, Deepseek, Mistral, Gemini, Llama, and others, and glide’s agent use and orchestration architecture. glide owns the rights to any enhancement and derivative data (including without limitation metadata) which it may use to enhance its Artificial Intelligence and improve and optimize its products, services and tools, and/or create new products or insights derived therefrom.
You hereby authorize glide and its third-party service providers to derive statistical and usage data relating to your use of the Service (“Usage Data”). We may use Usage Data for any purpose in accordance with applicable law and our Privacy Policy.
Any questions, comments, suggestions, ideas, feedback, reviews, or other information about the Service (“Submissions”), provided by you to glide are non-confidential and glide will be entitled to the unrestricted use and dissemination of these Submissions for any purpose, commercial or otherwise, without acknowledgment, attribution, or compensation to you.
You acknowledge and agree that glide may preserve User Content and may also disclose User Content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process, applicable laws, or government requests; (b) enforce these Terms of Service; (c) respond to claims that any content violates the rights of third parties; or (d) protect the rights, property, or personal safety of the company, its users, or the public. You understand that the technical processing and transmission of the Service, including your User Content, may involve (i) transmissions over various networks; and (ii) changes to conform and adapt to technical requirements of connecting networks or devices.
Copyright Complaints. We respect the intellectual property of others, and we ask our users to do the same. If you believe that your work has been copied in a way that constitutes copyright infringement, or that your intellectual property rights have been otherwise violated, you should notify us of your infringement claim in accordance with the procedure set forth below.
As an Indian company serving clients globally, we address copyright infringement claims in accordance with the Indian Copyright Act, 1957, and international best practices. If you believe your copyrighted material has been used without authorization on our platform, please send a detailed notice to our designated Copyright Agent at support@glidetrips.ai, or by mail to ANWAYSHAN TECH SOLUTIONS PRIVATE LIMITED, 255, BINNAMANGALA, 2nd Floor, 13th Cross Road, Indira Nagar 2nd Stage, Bengaluru, Karnataka - 560038, India. Your notice should include:
A description of the copyrighted work claimed to have been infringed.
Proof of your ownership or authorization to act on behalf of the owner.
Identification of the material that is claimed to be infringing, with sufficient information to locate it on our platform.
A statement that you have a good faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law.
Your contact information, including address, telephone number, and email address.
An undertaking that you will file a lawsuit against the infringing party in a competent court and provide the intermediary with the court order within 21 days from the receipt of the notice.
Upon receipt of a valid notice, we will promptly remove or disable access to the allegedly infringing material within 36 hours, as mandated by Indian law, and notify the user responsible for the content. If we do not receive the required court order within 21 days, we may reinstate the material in question. Please note that misrepresentation of infringement claims may result in legal consequences. We recommend consulting with legal counsel before filing a notice.
Counter-Notice. If you believe that your User Content that was removed (or to which access was disabled) is not infringing, or that you have the authorization from the copyright owner, the copyright owner’s agent, or pursuant to the law, to upload and use the content in your User Content, you may send a written counter-notice containing the following information to the Copyright Agent:
your physical or electronic signature;
identification of the content that has been removed or to which access has been disabled and the location at which the content appeared before it was removed or disabled;
a statement by you, made under penalty of perjury, that you have a good faith belief that the content was removed or disabled as a result of mistake or a misidentification of the content to be removed or disabled; and
your name, address, telephone number, and email address, a statement that you consent to the jurisdiction of the federal court located within the Northern District of California and a statement that you will accept service of process from the person who provided notification of the alleged infringement.
If a counter-notice is received by the Copyright Agent, we will send a copy of the counter-notice to the original complaining party informing them that we may replace the removed content or cease disabling it within ten (10) business days. Unless the owner of the applicable copyrighted work or other intellectual property files an action seeking a court order against us or the user, the removed content may be replaced, or access to it restored, within ten (10) to fourteen (14) business days or more after receipt of the counter-notice, at our sole discretion.
In line with our commitment to uphold intellectual property rights and in accordance with applicable laws, including the Indian Copyright Act, 1957, the company has implemented a policy to address instances of copyright infringement. We reserve the right, at our sole discretion, to terminate the accounts of users who are found to be repeat infringers of copyright or other intellectual property rights. Additionally, we may limit access to our Services and/or terminate the accounts of any users who infringe upon the intellectual property rights of others, regardless of whether such infringement is a first-time or repeat occurrence. This policy ensures that our platform remains a respectful and lawful environment for all users.
Service Content. You acknowledge and agree that the Service may contain content or features (“Service Content”) that are protected by copyright, patent, trademark, trade secret, or other proprietary rights and laws. Except as expressly authorized by glide, you agree not to modify, copy, frame, scrape, rent, lease, loan, sell, distribute, or create derivative works based on the Service or the Service Content, in whole or in part, except that the foregoing does not apply to your own User Content (as defined below) that you upload to or make available through the Service in accordance with these Terms of Service. Any use of the Service or the Service Content other than as specifically authorized herein is strictly prohibited.
Trademarks. The company name and logos are trademarks and service marks of glide (collectively the “glide” Trademarks”). Other company, product, and service names and logos used and displayed via the Service may be trademarks or service marks of their respective owners who may or may not endorse or be affiliated with or connected to glide. Nothing in these Terms of Service or the Service should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of glide Trademarks displayed on the Service, without our prior written permission in each instance. All goodwill generated from the use of glide Trademarks will insure to our exclusive benefit.
Third-Party Material. Under no circumstances will we be liable in any way for any content or materials of any third parties (including users), including for any errors or omissions in any content, or for any loss or damage of any kind incurred as a result of the use of any such content. You acknowledge that we do not pre-screen content, but that company and its designees will have the right (but not the obligation) in their sole discretion to refuse or remove any content that is available via the Service. Without limiting the foregoing, the company and its designees will have the right to remove any content that violates these Terms of Service or is deemed by us, in our sole discretion, to be otherwise objectionable. You agree that you must evaluate, and bear all risks associated with, the use of any content, including any reliance on the accuracy, completeness, or usefulness of such content.
User Content. You represent and warrant that you own all right, title and interest in and to your User Content, including all copyrights and rights of publicity contained therein. You hereby grant glide, its affiliates, and its and their customers, agents, representatives, successors and assigns a non-exclusive, worldwide, royalty-free, fully paid-up, transferable, sublicensable (directly and indirectly through multiple tiers), perpetual, and irrevocable license to copy, display, upload, perform, distribute, store, modify, and and otherwise use User Content in connection with the operation of the Service and the promotion, advertising or marketing of the foregoing in any form, medium or technology now known or later developed, including in the operation, application and enhancement of glide’s Artificial Intelligence (as defined below). You assume all risk associated with your User Content and the transmission of your User Content, and you have sole responsibility for the accuracy, quality, legality and appropriateness of your User Content. As used herein, glide’s “Artificial Intelligence” means glide’s owned algorithms, machine learning models, retrieval-augmented generation (“RAG”) techniques, embedding techniques to create vector databases, methods to fine-tune and distill large language models for glide’s purposes, prompt engineering, creation, application of vector databases and/or other artificial intelligence or AI or similar technologies and expressly excludes other LLM’s such as ChatGPT, Deepseek, Mistral, and others, and glide’s agent use and orchestration architecture. glide owns the rights to any enhancement and derivative data (including without limitation metadata) which it may use to enhance its Artificial Intelligence and improve and optimize its products, services and tools, and/or create new products or insights derived therefrom.
You hereby authorize glide and its third-party service providers to derive statistical and usage data relating to your use of the Service (“Usage Data”). We may use Usage Data for any purpose in accordance with applicable law and our Privacy Policy.
Any questions, comments, suggestions, ideas, feedback, reviews, or other information about the Service (“Submissions”), provided by you to glide are non-confidential and glide will be entitled to the unrestricted use and dissemination of these Submissions for any purpose, commercial or otherwise, without acknowledgment, attribution, or compensation to you.
You acknowledge and agree that glide may preserve User Content and may also disclose User Content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process, applicable laws, or government requests; (b) enforce these Terms of Service; (c) respond to claims that any content violates the rights of third parties; or (d) protect the rights, property, or personal safety of the company, its users, or the public. You understand that the technical processing and transmission of the Service, including your User Content, may involve (i) transmissions over various networks; and (ii) changes to conform and adapt to technical requirements of connecting networks or devices.
Copyright Complaints. We respect the intellectual property of others, and we ask our users to do the same. If you believe that your work has been copied in a way that constitutes copyright infringement, or that your intellectual property rights have been otherwise violated, you should notify us of your infringement claim in accordance with the procedure set forth below.
As an Indian company serving clients globally, we address copyright infringement claims in accordance with the Indian Copyright Act, 1957, and international best practices. If you believe your copyrighted material has been used without authorization on our platform, please send a detailed notice to our designated Copyright Agent at support@glidetrips.ai, or by mail to ANWAYSHAN TECH SOLUTIONS PRIVATE LIMITED, 255, BINNAMANGALA, 2nd Floor, 13th Cross Road, Indira Nagar 2nd Stage, Bengaluru, Karnataka - 560038, India. Your notice should include:
A description of the copyrighted work claimed to have been infringed.
Proof of your ownership or authorization to act on behalf of the owner.
Identification of the material that is claimed to be infringing, with sufficient information to locate it on our platform.
A statement that you have a good faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law.
Your contact information, including address, telephone number, and email address.
An undertaking that you will file a lawsuit against the infringing party in a competent court and provide the intermediary with the court order within 21 days from the receipt of the notice.
Upon receipt of a valid notice, we will promptly remove or disable access to the allegedly infringing material within 36 hours, as mandated by Indian law, and notify the user responsible for the content. If we do not receive the required court order within 21 days, we may reinstate the material in question. Please note that misrepresentation of infringement claims may result in legal consequences. We recommend consulting with legal counsel before filing a notice.
Counter-Notice. If you believe that your User Content that was removed (or to which access was disabled) is not infringing, or that you have the authorization from the copyright owner, the copyright owner’s agent, or pursuant to the law, to upload and use the content in your User Content, you may send a written counter-notice containing the following information to the Copyright Agent:
your physical or electronic signature;
identification of the content that has been removed or to which access has been disabled and the location at which the content appeared before it was removed or disabled;
a statement by you, made under penalty of perjury, that you have a good faith belief that the content was removed or disabled as a result of mistake or a misidentification of the content to be removed or disabled; and
your name, address, telephone number, and email address, a statement that you consent to the jurisdiction of the federal court located within the Northern District of California and a statement that you will accept service of process from the person who provided notification of the alleged infringement.
If a counter-notice is received by the Copyright Agent, we will send a copy of the counter-notice to the original complaining party informing them that we may replace the removed content or cease disabling it within ten (10) business days. Unless the owner of the applicable copyrighted work or other intellectual property files an action seeking a court order against us or the user, the removed content may be replaced, or access to it restored, within ten (10) to fourteen (14) business days or more after receipt of the counter-notice, at our sole discretion.
In line with our commitment to uphold intellectual property rights and in accordance with applicable laws, including the Indian Copyright Act, 1957, the company has implemented a policy to address instances of copyright infringement. We reserve the right, at our sole discretion, to terminate the accounts of users who are found to be repeat infringers of copyright or other intellectual property rights. Additionally, we may limit access to our Services and/or terminate the accounts of any users who infringe upon the intellectual property rights of others, regardless of whether such infringement is a first-time or repeat occurrence. This policy ensures that our platform remains a respectful and lawful environment for all users.
The Service may provide links or other access to services, sites, technology, and resources that are provided or otherwise made available by third parties (the “Third-Party Services”). Additionally, you may enable or log in to the Service via various online Third-Party Services, such as social media and social networking services. Your access and use of the Third-Party Services may also be subject to additional terms and conditions, privacy policies, or other agreements with such third party, and you may be required to authenticate to or create separate accounts to use Third-Party Services on the websites or via the technology platforms of their respective providers. Some Third-Party Services will provide us with access to certain information that you have provided to third parties, including through such Third-Party Services, and we will use, store and disclose such information in accordance with our Privacy Policy. For more information about the implications of activating Third-Party Services and our use, storage and disclosure of information related to you and your use of such Third-Party Services within the Service, please see our Privacy Policy.
Certain features within the Service are powered by Google’s Maps APIs. By using the Service, you agree to be bound by Google’s Terms of Service available at https://policies.google.com/terms and the Google Maps/Google Earth Additional Terms of Service available at https://maps.google.com/help/terms_maps.
The company has no control over and is not responsible for such Third-Party Services, including for the accuracy, availability, reliability, or completeness of information shared by or available through Third-Party Services, or on the privacy practices of Third-Party Services. We encourage you to review the privacy policies of the third parties providing Third-Party Services prior to using such services. You, and not the company, will be responsible for any and all costs and charges associated with your use of any Third-Party Services. The company enables these Third-Party Services merely as a convenience and the integration or inclusion of such Third-Party Services does not imply an endorsement or recommendation. Any dealings you have with third parties while using the Service are between you and the third party. We will not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any Third-Party Services.
The Service may provide links or other access to services, sites, technology, and resources that are provided or otherwise made available by third parties (the “Third-Party Services”). Additionally, you may enable or log in to the Service via various online Third-Party Services, such as social media and social networking services. Your access and use of the Third-Party Services may also be subject to additional terms and conditions, privacy policies, or other agreements with such third party, and you may be required to authenticate to or create separate accounts to use Third-Party Services on the websites or via the technology platforms of their respective providers. Some Third-Party Services will provide us with access to certain information that you have provided to third parties, including through such Third-Party Services, and we will use, store and disclose such information in accordance with our Privacy Policy. For more information about the implications of activating Third-Party Services and our use, storage and disclosure of information related to you and your use of such Third-Party Services within the Service, please see our Privacy Policy.
Certain features within the Service are powered by Google’s Maps APIs. By using the Service, you agree to be bound by Google’s Terms of Service available at https://policies.google.com/terms and the Google Maps/Google Earth Additional Terms of Service available at https://maps.google.com/help/terms_maps.
The company has no control over and is not responsible for such Third-Party Services, including for the accuracy, availability, reliability, or completeness of information shared by or available through Third-Party Services, or on the privacy practices of Third-Party Services. We encourage you to review the privacy policies of the third parties providing Third-Party Services prior to using such services. You, and not the company, will be responsible for any and all costs and charges associated with your use of any Third-Party Services. The company enables these Third-Party Services merely as a convenience and the integration or inclusion of such Third-Party Services does not imply an endorsement or recommendation. Any dealings you have with third parties while using the Service are between you and the third party. We will not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any Third-Party Services.
To the extent permitted under applicable law, you agree to defend, indemnify, and hold harmless the company, its affiliates, and its and their respective officers, employees, directors, service providers, licensors, and agents (collectively, the “glide Parties”) from any and all losses, damages, expenses, including reasonable attorneys’ fees, rights, claims, actions of any kind, and injury (including death) arising out of or relating to your use of the Service, use of the Rewards, any User Content, your connection to the Service, your violation of these Terms of Service, or your violation of any rights of another. The company will provide notice to you of any such claim, suit, or proceeding. We reserve the right to assume the exclusive defense and control of any matter which is subject to indemnification under this section, and you agree to cooperate with any reasonable requests assisting the company’s defense of such matter. You may not settle or compromise any claim against the glide’s Parties without written consent.
To the extent permitted under applicable law, you agree to defend, indemnify, and hold harmless the company, its affiliates, and its and their respective officers, employees, directors, service providers, licensors, and agents (collectively, the “glide Parties”) from any and all losses, damages, expenses, including reasonable attorneys’ fees, rights, claims, actions of any kind, and injury (including death) arising out of or relating to your use of the Service, use of the Rewards, any User Content, your connection to the Service, your violation of these Terms of Service, or your violation of any rights of another. The company will provide notice to you of any such claim, suit, or proceeding. We reserve the right to assume the exclusive defense and control of any matter which is subject to indemnification under this section, and you agree to cooperate with any reasonable requests assisting the company’s defense of such matter. You may not settle or compromise any claim against the glide’s Parties without written consent.
YOUR USE OF THE SERVICE AND/OR THE REWARDS ARE AT YOUR SOLE RISK. THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. THE GLIDE PARTIES EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
THE GLIDE PARTIES MAKE NO WARRANTY THAT (A) THE SERVICE WILL MEET YOUR REQUIREMENTS; (B) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE; OR (D) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS.
YOUR USE OF THE SERVICE AND/OR THE REWARDS ARE AT YOUR SOLE RISK. THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. THE GLIDE PARTIES EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
THE GLIDE PARTIES MAKE NO WARRANTY THAT (A) THE SERVICE WILL MEET YOUR REQUIREMENTS; (B) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE; OR (D) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS.
- Agreement to Arbitrate. This Dispute Resolution by Binding Arbitration section is referred to in these Terms of Service as the “Arbitration Agreement.” You agree that any and all disputes or claims that have arisen or may arise between you and the company, whether arising out of or relating to these Terms of Service (including any alleged breach thereof), the Service, any advertising, or any aspect of the relationship or transactions between us, will be resolved exclusively through final and binding arbitration, rather than a court, in accordance with the terms of this Arbitration Agreement, except that you may assert individual claims in small claims court, if your claims qualify. Further, this Arbitration Agreement does not preclude you from bringing issues to the attention of federal, state, or local agencies, and such agencies can, if the law allows, seek relief against us on your behalf. You agree that, by entering into these Terms of Service, you and the company are each waiving the right to a trial by jury or to participate in a class action. Your rights will be determined by a neutral arbitrator, not a judge or jury. The Federal Arbitration Act governs the interpretation and enforcement of this Arbitration Agreement.
Prohibition of Class and Representative Actions and Non-Individualized Relief. YOU AND THE COMPANY AGREE THAT EACH OF US MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION OR PROCEEDING. UNLESS BOTH YOU AND THE COMPANY AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSON’S OR PARTY’S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CONSOLIDATED, REPRESENTATIVE, OR CLASS PROCEEDING. ALSO, THE ARBITRATOR MAY AWARD RELIEF (INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF) ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF NECESSITATED BY THAT PARTY’S INDIVIDUAL CLAIM(S), EXCEPT THAT YOU MAY PURSUE A CLAIM FOR AND THE ARBITRATOR MAY AWARD PUBLIC INJUNCTIVE RELIEF UNDER APPLICABLE LAW TO THE EXTENT REQUIRED FOR THE ENFORCEABILITY OF THIS PROVISION.
Pre-Arbitration Dispute Resolution. At glide, we prioritize resolving disputes amicably and efficiently. Most customer concerns can be quickly addressed by contacting our customer support at support@glidetrips.ai. If these efforts do not lead to a resolution, the party intending to seek arbitration must first send a written Notice of Dispute ("Notice") to the other party. The Notice to the company should be sent via email to founders@glidetrips.ai ("Notice Address"). This Notice must (i) describe the nature and basis of the claim or dispute and (ii) specify the relief sought. If the dispute is not resolved within sixty (60) calendar days after the Notice is received, either party may commence an arbitration proceeding. During arbitration, any settlement offers made by either party will not be disclosed to the arbitrator until after the arbitrator determines the amount, if any, to which either party is entitled.
Arbitration Procedures. Arbitration will be conducted by a neutral arbitrator in accordance with the Arbitration and Conciliation Act, 1996 (India) and the applicable rules and procedures of a recognized arbitration body mutually agreed upon by both parties. If a specific arbitration institution is not agreed upon, the arbitration will be conducted under the rules of the Indian Council of Arbitration (ICA) or another appropriate arbitration institution.
If there is any inconsistency between these Terms of Service and the applicable arbitration rules, these Terms will be controlled unless the arbitrator determines that enforcing the inconsistent terms would result in an unfair arbitration process. The arbitrator must follow the provisions of these Terms of Service just as a court would.
The arbitrator has the authority to decide all issues, including the scope, enforceability, and applicability of this Arbitration Agreement. The arbitration process is intended to be simpler and faster than court proceedings, but the arbitrator can award the same level of damages and relief that a court could under these Terms and applicable law. The arbitrator’s decision will be legally binding and can only be overturned by a court in limited circumstances as defined under Indian law.
Unless the company and you agree otherwise, arbitration hearings will be conducted at a mutually convenient location, considering the ability of both parties to travel. If the parties cannot agree on a location, the decision will be made by the arbitration institution.If your claim is INR 2,00,000 or less, you may choose whether arbitration is conducted via submitted documents, telephonic/video hearing, or in-person hearing, as per the chosen arbitration rules.
If your claim exceeds INR 2,00,000, the right to an in-person hearing will be determined based on the arbitration rules.
Regardless of the arbitration format, the arbitrator will issue a reasoned written decision explaining the essential findings and conclusions.
Costs of Arbitration. Payment of all filing, administration, and arbitrator fees (collectively, the “Arbitration Fees”) will be governed by the rules of the Indian Council of Arbitration (ICA) or any other mutually agreed-upon arbitration body, unless otherwise stated in this Arbitration Agreement.
If the applicable arbitration rules do not specify how Arbitration Fees are allocated, both the company and you shall split them equally. However, if you can demonstrate to the arbitrator that you are financially unable to pay your portion of these fees, or if the arbitrator determines that it would be unfair to require you to pay, the company will cover your portion of the Arbitration Fees.
Additionally, if you can show that arbitration costs would be significantly higher than court proceedings, the arbitrator may require the company to pay a larger share of the fees to ensure that the arbitration process remains accessible and not prohibitively expensive.
Any payment of attorneys’ fees will be determined according to the applicable arbitration rules and Indian legal provisions governing legal costs.Confidentiality. All aspects of the arbitration proceeding, and any ruling, decision, or award by the arbitrator, will be strictly confidential for the benefit of all parties.
Severability. In line with the doctrine of severability recognized under Indian law, particularly Section 16(1) of the Arbitration and Conciliation Act, 1996, the arbitration clause within a contract is treated as an independent agreement, separate from the main contract. This ensures that even if the main contract is deemed null and void, the arbitration clause remains valid and enforceable.
However, if any specific term of this Arbitration Agreement is found invalid or unenforceable, that term will be replaced with a valid provision that closely reflects the original intent. Importantly, if the clause prohibiting class and representative actions is deemed invalid, the entire Arbitration Agreement becomes null and void, except where such invalidity pertains solely to claims for public injunctive relief. In such cases, the remainder of these Terms of Service will continue to apply.Future Changes to Arbitration Agreement. Notwithstanding any provision in these Terms of Service to the contrary, the company agrees that if it makes any future change to this Arbitration Agreement (other than a change to the Notice Address) while you are a user of the Service, you may reject any such change by sending the company a written notice within thirty (30) calendar days of the change to the Notice Address provided above. By rejecting any future change, you are agreeing that you will arbitrate any dispute between us in accordance with the language of this Arbitration Agreement as of the date you first accepted these Terms of Service (or accepted any subsequent changes to these Terms of Service).
Termination. The company, at its sole discretion, reserves the right to suspend or terminate your account (or any part thereof) and remove any content within the Service for any reason, including but not limited to inactivity, violation of these Terms of Service, or behavior that goes against the spirit of our policies.
If we suspect fraudulent, abusive, or illegal activity, we may terminate your access immediately and report such activity to the appropriate law enforcement authorities. We also reserve the right to discontinue providing the Service (or any part of it) at any time, with or without notice.
You agree that termination of your access to the Service may occur without prior notice, and acknowledge that we may immediately deactivate or delete your account and all associated data. Additionally, we will not be liable to you or any third party for any loss resulting from such termination.User Disputes. You agree that you are solely responsible for your interactions with any other user (including users with whom you share access to your travel plans, itineraries and booking information) in connection with the Service, and the company will have no liability or responsibility with respect thereto. The company reserves the right, but has no obligation, to become involved in any way with disputes between you and any other user of the Service.
General.
Entire Agreement
These Terms of Service (together with any policies or documents incorporated by reference) constitute the entire agreement between you and the company, governing your access and use of the Service. These Terms supersede any prior agreements between you and the company regarding the Service. You may also be subject to additional terms and conditions when using Third-Party Services, third-party content, or third-party software integrated with our platform.
Jurisdiction, Venue, and Governing Law
These Terms of Service shall be governed by and construed under the laws of India, without regard to its conflict of law provisions. For any disputes or claims not subject to arbitration, both the company and you agree to submit to the exclusive jurisdiction of the courts located in Bangalore, Karnataka, India.Failure by the company to enforce any provision of these Terms does not waive our rights to do so in the future. If any part of these Terms is found invalid by a court of competent jurisdiction, the court should still strive to enforce the original intent of that provision, and the remaining provisions shall continue in full effect.
You agree that any legal claim related to the use of our Services must be filed within one (1) year from the date of occurrence, or it will be permanently barred. A printed version of these Terms and any electronic communication will be legally admissible in any judicial or administrative proceeding.
Assignment
You may not assign or transfer your rights under these Terms of Service without prior written consent from the company. However, we may assign or transfer these Terms, in whole or in part, at any time without restriction.
The section titles in these Terms are for convenience only and have no legal effect. Any use of the words “include” or “including” in these Terms shall not limit the scope of any provision.
Notices
We may send notices to you via email or physical mail. Updates to these Terms or other important information may also be provided via notifications on our platform.The company is not responsible for delays or failures in performing its obligations due to circumstances beyond its control, including but not limited to:
Natural disasters (flood, fire, earthquake, acts of God)
War, terrorism, riots, civil disturbances
Government actions or embargoes
Power outages, network failures, or infrastructure disruptions
Notices for Indian and Global Users/Consumers
If you have any concerns or complaints about our Services, you may contact:ANWAYSHAN TECH SOLUTIONS PRIVATE LIMITED
255, BINNAMANGALA, 2nd Floor, 13th Cross Road, Indira Nagar 2nd Stage
Bengaluru, Karnataka - 560038, India
Email: support@glidetrips.ai
For Indian users, consumer protection laws apply as per The Consumer Protection Act, 2019. If you wish to escalate a complaint, you may contact the Consumer Helpline at 1800-11-4000 or visit https://consumerhelpline.gov.in.
For users outside India, please refer to your local consumer protection authorities for jurisdiction-specific rights.
- Agreement to Arbitrate. This Dispute Resolution by Binding Arbitration section is referred to in these Terms of Service as the “Arbitration Agreement.” You agree that any and all disputes or claims that have arisen or may arise between you and the company, whether arising out of or relating to these Terms of Service (including any alleged breach thereof), the Service, any advertising, or any aspect of the relationship or transactions between us, will be resolved exclusively through final and binding arbitration, rather than a court, in accordance with the terms of this Arbitration Agreement, except that you may assert individual claims in small claims court, if your claims qualify. Further, this Arbitration Agreement does not preclude you from bringing issues to the attention of federal, state, or local agencies, and such agencies can, if the law allows, seek relief against us on your behalf. You agree that, by entering into these Terms of Service, you and the company are each waiving the right to a trial by jury or to participate in a class action. Your rights will be determined by a neutral arbitrator, not a judge or jury. The Federal Arbitration Act governs the interpretation and enforcement of this Arbitration Agreement.
Prohibition of Class and Representative Actions and Non-Individualized Relief. YOU AND THE COMPANY AGREE THAT EACH OF US MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION OR PROCEEDING. UNLESS BOTH YOU AND THE COMPANY AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSON’S OR PARTY’S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CONSOLIDATED, REPRESENTATIVE, OR CLASS PROCEEDING. ALSO, THE ARBITRATOR MAY AWARD RELIEF (INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF) ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF NECESSITATED BY THAT PARTY’S INDIVIDUAL CLAIM(S), EXCEPT THAT YOU MAY PURSUE A CLAIM FOR AND THE ARBITRATOR MAY AWARD PUBLIC INJUNCTIVE RELIEF UNDER APPLICABLE LAW TO THE EXTENT REQUIRED FOR THE ENFORCEABILITY OF THIS PROVISION.
Pre-Arbitration Dispute Resolution. At glide, we prioritize resolving disputes amicably and efficiently. Most customer concerns can be quickly addressed by contacting our customer support at support@glidetrips.ai. If these efforts do not lead to a resolution, the party intending to seek arbitration must first send a written Notice of Dispute ("Notice") to the other party. The Notice to the company should be sent via email to founders@glidetrips.ai ("Notice Address"). This Notice must (i) describe the nature and basis of the claim or dispute and (ii) specify the relief sought. If the dispute is not resolved within sixty (60) calendar days after the Notice is received, either party may commence an arbitration proceeding. During arbitration, any settlement offers made by either party will not be disclosed to the arbitrator until after the arbitrator determines the amount, if any, to which either party is entitled.
Arbitration Procedures. Arbitration will be conducted by a neutral arbitrator in accordance with the Arbitration and Conciliation Act, 1996 (India) and the applicable rules and procedures of a recognized arbitration body mutually agreed upon by both parties. If a specific arbitration institution is not agreed upon, the arbitration will be conducted under the rules of the Indian Council of Arbitration (ICA) or another appropriate arbitration institution.
If there is any inconsistency between these Terms of Service and the applicable arbitration rules, these Terms will be controlled unless the arbitrator determines that enforcing the inconsistent terms would result in an unfair arbitration process. The arbitrator must follow the provisions of these Terms of Service just as a court would.
The arbitrator has the authority to decide all issues, including the scope, enforceability, and applicability of this Arbitration Agreement. The arbitration process is intended to be simpler and faster than court proceedings, but the arbitrator can award the same level of damages and relief that a court could under these Terms and applicable law. The arbitrator’s decision will be legally binding and can only be overturned by a court in limited circumstances as defined under Indian law.
Unless the company and you agree otherwise, arbitration hearings will be conducted at a mutually convenient location, considering the ability of both parties to travel. If the parties cannot agree on a location, the decision will be made by the arbitration institution.If your claim is INR 2,00,000 or less, you may choose whether arbitration is conducted via submitted documents, telephonic/video hearing, or in-person hearing, as per the chosen arbitration rules.
If your claim exceeds INR 2,00,000, the right to an in-person hearing will be determined based on the arbitration rules.
Regardless of the arbitration format, the arbitrator will issue a reasoned written decision explaining the essential findings and conclusions.
Costs of Arbitration. Payment of all filing, administration, and arbitrator fees (collectively, the “Arbitration Fees”) will be governed by the rules of the Indian Council of Arbitration (ICA) or any other mutually agreed-upon arbitration body, unless otherwise stated in this Arbitration Agreement.
If the applicable arbitration rules do not specify how Arbitration Fees are allocated, both the company and you shall split them equally. However, if you can demonstrate to the arbitrator that you are financially unable to pay your portion of these fees, or if the arbitrator determines that it would be unfair to require you to pay, the company will cover your portion of the Arbitration Fees.
Additionally, if you can show that arbitration costs would be significantly higher than court proceedings, the arbitrator may require the company to pay a larger share of the fees to ensure that the arbitration process remains accessible and not prohibitively expensive.
Any payment of attorneys’ fees will be determined according to the applicable arbitration rules and Indian legal provisions governing legal costs.Confidentiality. All aspects of the arbitration proceeding, and any ruling, decision, or award by the arbitrator, will be strictly confidential for the benefit of all parties.
Severability. In line with the doctrine of severability recognized under Indian law, particularly Section 16(1) of the Arbitration and Conciliation Act, 1996, the arbitration clause within a contract is treated as an independent agreement, separate from the main contract. This ensures that even if the main contract is deemed null and void, the arbitration clause remains valid and enforceable.
However, if any specific term of this Arbitration Agreement is found invalid or unenforceable, that term will be replaced with a valid provision that closely reflects the original intent. Importantly, if the clause prohibiting class and representative actions is deemed invalid, the entire Arbitration Agreement becomes null and void, except where such invalidity pertains solely to claims for public injunctive relief. In such cases, the remainder of these Terms of Service will continue to apply.Future Changes to Arbitration Agreement. Notwithstanding any provision in these Terms of Service to the contrary, the company agrees that if it makes any future change to this Arbitration Agreement (other than a change to the Notice Address) while you are a user of the Service, you may reject any such change by sending the company a written notice within thirty (30) calendar days of the change to the Notice Address provided above. By rejecting any future change, you are agreeing that you will arbitrate any dispute between us in accordance with the language of this Arbitration Agreement as of the date you first accepted these Terms of Service (or accepted any subsequent changes to these Terms of Service).
Termination. The company, at its sole discretion, reserves the right to suspend or terminate your account (or any part thereof) and remove any content within the Service for any reason, including but not limited to inactivity, violation of these Terms of Service, or behavior that goes against the spirit of our policies.
If we suspect fraudulent, abusive, or illegal activity, we may terminate your access immediately and report such activity to the appropriate law enforcement authorities. We also reserve the right to discontinue providing the Service (or any part of it) at any time, with or without notice.
You agree that termination of your access to the Service may occur without prior notice, and acknowledge that we may immediately deactivate or delete your account and all associated data. Additionally, we will not be liable to you or any third party for any loss resulting from such termination.User Disputes. You agree that you are solely responsible for your interactions with any other user (including users with whom you share access to your travel plans, itineraries and booking information) in connection with the Service, and the company will have no liability or responsibility with respect thereto. The company reserves the right, but has no obligation, to become involved in any way with disputes between you and any other user of the Service.
General.
Entire Agreement
These Terms of Service (together with any policies or documents incorporated by reference) constitute the entire agreement between you and the company, governing your access and use of the Service. These Terms supersede any prior agreements between you and the company regarding the Service. You may also be subject to additional terms and conditions when using Third-Party Services, third-party content, or third-party software integrated with our platform.
Jurisdiction, Venue, and Governing Law
These Terms of Service shall be governed by and construed under the laws of India, without regard to its conflict of law provisions. For any disputes or claims not subject to arbitration, both the company and you agree to submit to the exclusive jurisdiction of the courts located in Bangalore, Karnataka, India.Failure by the company to enforce any provision of these Terms does not waive our rights to do so in the future. If any part of these Terms is found invalid by a court of competent jurisdiction, the court should still strive to enforce the original intent of that provision, and the remaining provisions shall continue in full effect.
You agree that any legal claim related to the use of our Services must be filed within one (1) year from the date of occurrence, or it will be permanently barred. A printed version of these Terms and any electronic communication will be legally admissible in any judicial or administrative proceeding.
Assignment
You may not assign or transfer your rights under these Terms of Service without prior written consent from the company. However, we may assign or transfer these Terms, in whole or in part, at any time without restriction.
The section titles in these Terms are for convenience only and have no legal effect. Any use of the words “include” or “including” in these Terms shall not limit the scope of any provision.
Notices
We may send notices to you via email or physical mail. Updates to these Terms or other important information may also be provided via notifications on our platform.The company is not responsible for delays or failures in performing its obligations due to circumstances beyond its control, including but not limited to:
Natural disasters (flood, fire, earthquake, acts of God)
War, terrorism, riots, civil disturbances
Government actions or embargoes
Power outages, network failures, or infrastructure disruptions
Notices for Indian and Global Users/Consumers
If you have any concerns or complaints about our Services, you may contact:ANWAYSHAN TECH SOLUTIONS PRIVATE LIMITED
255, BINNAMANGALA, 2nd Floor, 13th Cross Road, Indira Nagar 2nd Stage
Bengaluru, Karnataka - 560038, India
Email: support@glidetrips.ai
For Indian users, consumer protection laws apply as per The Consumer Protection Act, 2019. If you wish to escalate a complaint, you may contact the Consumer Helpline at 1800-11-4000 or visit https://consumerhelpline.gov.in.
For users outside India, please refer to your local consumer protection authorities for jurisdiction-specific rights.
